Account Coordinator: Overnight Shift (11pm - 8am)
Off Duty Management Off Duty Management Katy, TX Katy, TX Full-time Full-time $21.
81 an hour $21.
81 an hour 20 hours ago 20 hours ago 20 hours ago Off Duty Management provides a comprehensive solution for law enforcement agencies to better manage their off-duty programs.
This solution includes a web and app-based system that is supported by an operations and back-office team.
Every day we are making a difference for officers, agencies, and their customers across the country.
We are a rapidly expanding, woman-owned, company based in Katy, Texas, and offer a culture of innovation, imagination, and teamwork.
The perfect candidate brings experience in managing multiple projects simultaneously and is passionate about continuously finding new ways to deliver a superior experience for our customers through collaborative teamwork.
Recent graduates are encouraged to apply.
Job Overview:
Our Operations Coordinators participate in daily operations to support business objectives, have a detailed approach to daily tasks, and can work well with people at all levels inside and outside the organization.
The Operations Coordinator position reports to the Operations Manager.
Responsibilities:
Schedule and input assignments for police officers utilizing scheduling software to service their customers in their jurisdictions Manage assignments effectively based on requests and compliance with the agency's policies and procedures Maintain an accurate and updated database of client information Act as a liaison between agencies and vendors Relay and record assignments accurately Prepare reports and spreadsheets utilizing scheduling software with respect to detailing upcoming, ongoing, and recently completed assignments Demonstrate excellent customer service skills over the phone Interact with customers, police agencies, and officers via phone, email, and fax Ensure that the quality of all services provided meets the company standards Correspond payment with new and existing agencies and vendors Availability to be on-call Qualifications/Skills:
3 years of customer service experience Must be autonomous, but also thrive in a team environment Must be very detailed oriented Ability to provide outstanding customer service skills and the ability to multi-task are paramount Proficient customer knowledge including Excel, Adobe Acrobat, Word, and Outlook Excellent follow-up to assignments, tasks, and customer issues Able to demonstrate Problem-solving Skills NetSuite experience is a plus Shifts Available:
Sunday - Thursday 11pm - 8am, Monday - Friday 11pm - 8am Job Type:
Full-time Pay:
$21.
81 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Work setting:
In-person Ability to commute/relocate:
Katy, TX 77493:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer service:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
81 an hour $21.
81 an hour 20 hours ago 20 hours ago 20 hours ago Off Duty Management provides a comprehensive solution for law enforcement agencies to better manage their off-duty programs.
This solution includes a web and app-based system that is supported by an operations and back-office team.
Every day we are making a difference for officers, agencies, and their customers across the country.
We are a rapidly expanding, woman-owned, company based in Katy, Texas, and offer a culture of innovation, imagination, and teamwork.
The perfect candidate brings experience in managing multiple projects simultaneously and is passionate about continuously finding new ways to deliver a superior experience for our customers through collaborative teamwork.
Recent graduates are encouraged to apply.
Job Overview:
Our Operations Coordinators participate in daily operations to support business objectives, have a detailed approach to daily tasks, and can work well with people at all levels inside and outside the organization.
The Operations Coordinator position reports to the Operations Manager.
Responsibilities:
Schedule and input assignments for police officers utilizing scheduling software to service their customers in their jurisdictions Manage assignments effectively based on requests and compliance with the agency's policies and procedures Maintain an accurate and updated database of client information Act as a liaison between agencies and vendors Relay and record assignments accurately Prepare reports and spreadsheets utilizing scheduling software with respect to detailing upcoming, ongoing, and recently completed assignments Demonstrate excellent customer service skills over the phone Interact with customers, police agencies, and officers via phone, email, and fax Ensure that the quality of all services provided meets the company standards Correspond payment with new and existing agencies and vendors Availability to be on-call Qualifications/Skills:
3 years of customer service experience Must be autonomous, but also thrive in a team environment Must be very detailed oriented Ability to provide outstanding customer service skills and the ability to multi-task are paramount Proficient customer knowledge including Excel, Adobe Acrobat, Word, and Outlook Excellent follow-up to assignments, tasks, and customer issues Able to demonstrate Problem-solving Skills NetSuite experience is a plus Shifts Available:
Sunday - Thursday 11pm - 8am, Monday - Friday 11pm - 8am Job Type:
Full-time Pay:
$21.
81 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Work setting:
In-person Ability to commute/relocate:
Katy, TX 77493:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer service:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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